Return Policy
We want to keep you happy, which is why at Koniver Aesthetics we offer a 7 day money back guarantee for all brands we offer. We want you to feel comfortable, and satisfied with your new products.
1-7 DAYS after Delivery
Return for a REFUND or STORE CREDIT online
To Initiate a return:
1. Please Email: orders@koniveraesthetics.com and include the following information
- Name
- Order Number
- Reason for return
2. After we process your return, you will be emailed a pre-paid shipping label.
3. Use the label to ship us back the product in a safe manner.
4. Once we receive your product, a refund will be issued within 1-3 business days
A $5 pre-paid return shipping label will be deducted from your refund or store credit to return. Labels will be emailed after a request is submitted.
We also allow customers to return unopened products for a price adjustment & repurchase within 7 days.
Defective Products:
If you are outside of our return period, and your product is defective we want to help. Contact us by phone or email, and a team member will swiftly assist you. The replacement terms vary from brand to brand, but we want to make sure you are satisfied completely.
All gift card purchases are final. Gift cards cannot be returned or exchanged. We are not responsible for lost or stolen gift cards.
Please allow up to two weeks for the return to be processed, at which time a refund, credit or exchange will be made. If you wish to inquire about your return please call or email us! We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse.
